Privacy policy

Privacy Policy

Last updated: 14 May 2026

At GRIMTHRD, we respect your privacy and are committed to protecting your personal information while providing a safe and smooth shopping experience.

This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have when you use our website, place an order, contact us, or interact with our ads and social media pages.

1. Information We Collect

When you visit our website, create an order, contact us, or interact with our store, we may collect the following information:

a. Contact and order information
- Name
- Email address
- Phone number
- Shipping address
- Billing address
- Order details
- Payment method information
- Return, replacement, or customer support details

b. Payment information

We do not directly store your full card, UPI, or banking details. Payments are processed securely through third-party payment providers, payment gateways, Shopify-supported checkout tools, or cash-on-delivery partners, depending on the payment method selected at checkout.

c. Website and device information

When you visit our website, we may automatically collect certain information such as:

- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Products viewed
- Items added to cart
- Checkout activity
- Purchase activity
- Referring website or ad source
- Cookie and tracking information

d. Marketing and advertising information

If you interact with our ads, website, Facebook Page, Instagram account, or other marketing campaigns, we and our advertising partners may collect information about your activity to measure ad performance, improve targeting, and show more relevant content.

2. How We Use Your Information

We use your information for the following purposes:

- To process, confirm, and deliver your orders
- To provide order updates, shipping updates, and customer support
- To process payments, refunds, replacements, and cash-on-delivery orders
- To prevent fraud, fake orders, payment abuse, and misuse of our services
- To improve our website, products, customer experience, and marketing
- To show relevant ads and measure ad performance
- To create and manage customer support records
- To comply with legal, tax, accounting, and business record requirements
- To communicate important changes related to your order, our store, or our policies

3. Sharing Your Information

We do not sell your personal information.

However, we may share necessary information with trusted third parties who help us operate our store and provide services to you. These may include:

- Shopify and other website/commerce technology providers
- Payment gateways and payment service providers
- Fulfillment and print-on-demand partners, including Qikink
- Shipping, courier, and logistics partners
- Customer support and communication tools
- Analytics and advertising platforms, including Meta/Facebook, Instagram, and Google
- Fraud prevention, security, and risk-management services
- Legal, tax, or regulatory authorities when required by law

We only share information that is reasonably necessary for the relevant service, such as order fulfillment, delivery, payment processing, analytics, advertising, fraud prevention, or legal compliance.

4. Meta, Facebook, Instagram, Pixel, and Conversions API

We use Meta business tools, which may include Meta Pixel, Advanced Matching, and Conversions API, to help us understand website activity, measure ad performance, improve our advertising, and show relevant ads on platforms such as Facebook and Instagram.

Depending on your activity and our data-sharing settings, information shared with Meta may include:

- Website visits
- Product views
- Add-to-cart activity
- Checkout activity
- Purchase activity
- IP address
- Browser and device information
- Email address, phone number, name, city, state, country, or postcode, where applicable
- Order and transaction-related information

Some information may be hashed or processed before being shared with Meta. Meta may use this information according to its own terms and privacy policies.

You can manage some of your ad preferences and Off-Facebook Activity settings through your Facebook or Instagram account settings.

5. Cookies and Tracking Technologies

We use cookies, pixels, tags, and similar technologies to:

- Keep the website functioning properly
- Remember your preferences
- Analyze website traffic
- Understand customer behavior
- Improve our website and products
- Measure ad performance
- Show relevant ads and retargeting campaigns

You can control or disable cookies through your browser settings. However, some parts of our website may not work properly if cookies are disabled.

6. Marketing Communications

If you choose to receive marketing messages from us, we may use your email address or phone number to send updates, offers, product launches, or promotional messages.

You can opt out of marketing communications at any time by using the unsubscribe option, replying with an opt-out request where available, or contacting us at:

hello.grimthrd@gmail.com

Even if you opt out of marketing messages, we may still send important transactional messages related to your orders, payments, shipping, refunds, replacements, or customer support.

7. Data Retention

We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy, including order processing, customer support, fraud prevention, legal compliance, accounting, tax records, and business operations.

Some order and transaction records may need to be retained even if you request deletion, where required for legal, tax, accounting, dispute resolution, or fraud prevention purposes.

8. Data Security

We use reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on applicable law, you may have the right to:

- Request access to the personal information we hold about you
- Request correction or updating of inaccurate information
- Request deletion of your personal information
- Withdraw consent for certain types of processing
- Opt out of marketing communications
- Control cookies through your browser settings
- Manage ad preferences through platforms such as Facebook, Instagram, and Google

To make a request, contact us at:

hello.grimthrd@gmail.com

We may need to verify your identity before processing certain requests. We may also be unable to delete information that we are legally required to keep, such as order, payment, tax, fraud prevention, or dispute-related records.

10. International Data Processing

Some of our service providers, platforms, or technology partners may process or store data outside India. By using our website or placing an order, your information may be processed in countries where our service providers operate, subject to their security and privacy practices.

11. Children’s Privacy

Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete such information where required.

12. Third-Party Links

Our website, ads, emails, or social media pages may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or policies of third-party websites.

We recommend reviewing the privacy policies of any third-party websites or services you use.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or data practices.

Any updates will be posted on this page with a revised “Last updated” date.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you can contact us at:

GRIMTHRD
Email: hello.grimthrd@gmail.com
Website: grimthrd.com